Let's talk about chat, bay-bee.
Give better service with live chat.
Use live chat to start helping the customer the second he or she hits your website. It's ideal for sharing basic info and is a proven customer support solution. Did we mention it's a fantastic way to give your brand a human touch?
More scripting, less drama.
Work with our customer service experts to prepare live agent scripts that are friendly, professional, and always on-brand. A good script can add cohesion to your messaging, and gives inexperienced employees a way to converse with customers more effectively.
Customers who get help with live chat report a 73% satisfaction rate. Customers who get customer support via email have a 61% satisfaction rate, and for phone support it's 44%.
Customer service, simplified.
Not only can online chat make customer service better, it can also make it faster and cheaper. Agents can help multiple customers at once, and it can be easier to communicate via text than it is to share the same information over the phone.
It's perfect for the digital era.
Do you share a lot of digital resources like instruction manuals, warranty info, and online forms? With live chat, you can simply paste the link and send. Online chat can also be useful if your customer and your live agent speak different languages, which happens here in Wisconsin.
Make the first move.
Initiate the sales process the moment a customer hits your site. Live chat is ideal for businesses that run on booked appointments, have a long sales conversion process, operate in a competitive industry, and serve people who need immediate help.
Be a more genuine brand.
Live chat is a great way to give your brand a more authentic feel. The customer has instant access to the business and is able to begin the interaction by talking about his or her pain points. Not a bad place to start, huh?
It's computer-enhanced Midwestern hospitality.
Follow up with a sales call or greet the customer when they show up at your door. Live chat gives you a digital record of every customer interaction, making it much easier to remember who they were and what they were looking for.